Terms of service
MyLena Silk
Terms of Service
Last updated: May 26, 2026
OVERVIEW
Welcome to MyLena Silk. The terms "we," "us," and "our" refer to MyLena Silk. We operate this online store powered by Shopify, which enables us to offer you our products and services (the "Services").
By visiting or using our website, you agree to be bound by these Terms of Service, as well as our Privacy Policy and Refund Policy. If you do not agree to these Terms, please do not use our Services.
1 – Access & Account
- You must be of legal age of majority in your country to use our Services.
- You must provide accurate, complete, and up-to-date information (contact, billing, and shipping details).
- You are responsible for keeping your login credentials confidential and for all activity carried out through your account.
2 – Products
- We do our best to present our products accurately, but minor differences in appearance may occur (e.g. colors may vary depending on your screen).
- Product descriptions and prices are subject to change without notice.
- We reserve the right to limit quantities or refuse certain orders (e.g. in cases of suspected unauthorized resale).
3 – Orders
- Submitting an order constitutes a purchase offer, which we may accept or decline.
- An order is confirmed upon receipt of payment and the sending of a confirmation email.
- Returns and exchanges are governed by our Refund Policy.
- Purchases are intended for personal use only and not for resale.
4 – Pricing & Billing
- Displayed prices are inclusive of applicable taxes unless otherwise stated.
- Shipping costs and any applicable customs duties or import fees will be specified before checkout.
- You agree to provide valid and up-to-date payment information.
5 – Shipping & Delivery
- Delivery timeframes are estimates and may vary depending on the carrier and destination.
- We are not responsible for delays caused by carriers or customs authorities.
- Risk of loss transfers to the customer once the package is handed over to the carrier.
6 – Intellectual Property
All content on this website (text, images, logos, etc.) is protected by copyright and intellectual property law. Any reproduction without prior written authorization is strictly prohibited.
7 – Third-Party Tools & Links
- Certain tools or links may direct you to third-party services outside of our control.
- We accept no responsibility for their content or security.
- Please review their terms and policies before any interaction.
8 – Privacy Policy
Your personal data is processed in accordance with our Privacy Policy and Shopify's Privacy Policy. By using our website, you consent to this collection and processing.
9 – Customer Reviews
By submitting a review or comment, you grant us a license to use, reproduce, and distribute it in connection with our commercial activities.
10 – Prohibited Uses
You may not use our Services for:
- Illegal or fraudulent activities,
- Harassing or harming others,
- Distributing offensive or harmful content,
- Collecting personal data without consent.
11 – Termination
We may suspend or terminate your access to the Services if you fail to comply with these Terms.
12 – Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect damages, loss of profits, or any other harm resulting from the use of our Services.
13 – Indemnification
You agree to indemnify and hold us harmless from any claim arising out of your use of our Services in violation of these Terms or applicable law.
14 – Governing Law
These Terms are governed by French law. In the event of a dispute, the competent courts shall be those of the jurisdiction of MyLena Silk's registered office.
📌 Canadian and US customers: while these Terms are governed by French law, we are committed to resolving any issue fairly and promptly. Please contact us first at support@mylena-silk.com before pursuing any formal proceedings.
15 – Changes to These Terms
We may update these Terms at any time. The most current version will always be available on this page.
© 2026 MyLena Silk — All rights reserved