Shipping policy
Lena Silk
Shipping & Delivery Policy
Last updated: May 26, 2026
1. Delivery Zones
We ship to Canada, France, Belgium, Switzerland, Italy, and the United States. For any other destination, please contact us at support@mylena-silk.com before placing your order.
2. Processing Times
All orders are prepared and dispatched within a maximum of 72 business hours after payment confirmation.
3. Shipping Costs
Standard shipping is free on all orders, with no minimum purchase required.
4. Delivery Timeframes
Average delivery times are 6 to 12 business days from the date of dispatch. These timeframes are estimates and may vary depending on the carrier, destination, or circumstances beyond our control (strikes, weather conditions, customs procedures, etc.). Lena Silk cannot be held responsible for delays caused by these factors.
5. Order Tracking
A tracking number is automatically provided for every order. You will receive an email with your tracking number as soon as your package has been shipped. We recommend checking your delivery status regularly using that number.
6. Customs Duties & Taxes
Lena Silk covers all customs duties associated with the delivery of your order. No additional customs fees will be charged to you upon receipt of your package.
7. Late or Missing Deliveries
If your order has not arrived within 30 calendar days of the dispatch date indicated in your confirmation email, please contact us immediately at support@mylena-silk.com. We will open an investigation with the carrier and commit to providing you with a solution as quickly as possible.
8. Damaged or Lost Packages
If your package arrives damaged, please take clear photos of both the packaging and the contents upon receipt, and send them to support@mylena-silk.com. In the event of a confirmed loss by the carrier, we will proceed with a full replacement or refund.
9. Contact
MyLena Silk 30 N Gould St Sheridan, WY, 82801, USA
📧 support@mylena-silk.com
© 2026 MyLena Silk — All rights reserved